Volkswagen Group Australia Pty Ltd — MY2007-2009 Volkswagen Polo A4 and MY2008-2015 Volkswagen Transporter
What are the defects?
Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.
What are the hazards?
In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.
What should consumers do?
Owners of affected vehicles should contact their local Volkswagen dealership or Volkswagen's head office directly via the website at https://au.volkswagen.com.au/airbag-safety-recall/ or phone the toll-free Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday-Friday, 8.30am to 8pm (AEST)) to arrange for a replacement airbag inflator free of charge.
Consumers who are unsure whether they are affected can also use Volkswagen's VIN look-up tool at https://au.volkswagen.com.au/airbag-safety-recall/, contact Volkswagen on 1800 504 076 or contact their preferred Volkswagen dealer.
Alternatively, for Polo vehicles, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au
Consumer notifications will be prioritised based on vehicle age (oldest first) and location (areas with high humidity will be given priority). Volkswagen will contact consumers when their airbag is to be replaced. When Volkswagen contacts consumers to inform them that the recall of their vehicle has been initiated, owners should contact their local Volkswagen dealer to have the affected inflators replaced with new inflators using an alternative propellant. The repair work will be carried out at no cost and can take between 1-2 hours.
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall
Authorised Volkswagen dealers
Australian Competition and Consumer Commission is the responsible regulator for this recall.