PRA number
2019/17523
Published date
Product description
Apple three-prong AC wall plug adapters (UK Style Type G) designed primarily for use in the United Kingdom, Singapore and Hong Kong and sold as original equipment with Mac and certain iOS devices and as part of the Apple World Travel Adapter Kits between approximately January 2003 and January 2015.
Affected three-prong AC wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New plug adapters are white with grey on the inside portion where it attaches to the power adapter and are not affected by this issue.
Affected three-prong AC wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New plug adapters are white with grey on the inside portion where it attaches to the power adapter and are not affected by this issue.
Reasons the product is recalled
These Apple three-prong AC wall plug adapters may be susceptible to breakage, exposing electrical components.
The hazards to consumers
Risk of electric shock.
What consumers should do
Consumers can obtain replacement adaptors by returning affected adaptors to their nearest Apple Retail Store, contacting an authorised Apple Service Provider or contacting Apple Support to arrange to return their adaptor and receive a replacement by mail.
For further information, or to contact Apple Support, visit https://www.apple.com/au/support/three-prong-ac-wall-plug-adapter/ and follow the prompts.
For further information, or to contact Apple Support, visit https://www.apple.com/au/support/three-prong-ac-wall-plug-adapter/ and follow the prompts.
Recall advertisements and supporting documentation
Responsible regulator
Office of Fair Trading (NSW) - ERAC is the responsible regulator for this recall.