Product description
Recall updated on 13 December 2024: Information added about the bundles the power bank was supplied with and changes to where consumers can return the power bank for a refund.
Dual magnet power bank for wireless phone charging. Sold separately and as part of a bundle.
Product name and codes:
- MagMove 5K Dual Magnet Power Bank CY4565PBCHE
Bundled with:
- MagDrive Magnetic Car Mount Window: CY4615PBCHE (includes Part # CY4616WLCCH)
- MagDrive Extendable Magnetic Car Mount: CY4620PBCHE (includes Part # CY4621WLCCH)
- MagDrive Magnetic Car Mount Vent: CY4626PBCHE (includes Part # CY4627WLCCH)
- MagStation 2-in-1 Magnetic Power Bank Charging Dock : CY4631PBCHE (includes Part # CY4646CYDOC)
Look for the product label on the side of the power bank to see if it is CY4565PBCHE.
Model
See a list of details to help identify the product
Reason the product is recalled
The power bank can overheat and catch fire.
The hazards to consumers
Risk of serious burn injuries or property damage.
People have been seriously injured and property has been damaged from power banks overheating and catching on fire.
What consumers should do
Stop using the power bank immediately.
Return power bank to a retailer for a full refund. No receipt required.
JB Hifi, Officeworks, Harvey Norman, The Good Guys and Cygnett will provide a full refund for the power bank no matter where you purchased it from.
Contact
Cygnett Pty Ltd
Email info@cygnett.com
Call 03 9912 9100 between 9:00 AM and 5:00 PM Monday to Friday
Visit http://www.cygnett.com/pages/magmove-product-recall
Details to help identify the product
Supplier running the recall
Who sold the product
• JB HiFi
• Officeworks,
• Harvey Norman
• Telstra
• Optus
• The Good Guys
• Aelia
• Relay
• Tech2Go
• Newslink
• WH Smith
• Anaconda
• Myer
• Leading Edge
• Retravision
Identifying numbers
Barcode number
SKU
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20131 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
