Glen Dimplex Australia Pty Ltd — Open Flued Space Heater Nectre 2000

PRA number

2019/17323

Published date

5 Feb 2019

Product description

Open flued gas space heater
Approval Number: 5954
Nectre 2000 models NGNG & NGLPG

Reasons the product is recalled

Under certain circumstances the heaters produce too much carbon monoxide.

The hazards to consumers

There is a potential for carbon monoxide poisoning, causing serious health risk to users.

What consumers should do

Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.

Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer’s expense.

If heating is required before testing can be carried out by a qualified gasfitter, please use other sources. DO NOT bring outdoor gas appliances indoors.

Please contact Glen Dimplex Service Department on 1300 014 389 between (Monday – Friday, 9am-5pm EST) or email productservice@realflame.com.au

For further information about the testing and modification of this heater, see the ESV Gas Safety Alert at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/