What are the defects?
What are the hazards?
What should consumers do?
Consumers should immediately cease using the product and contact the manufacturer, Glen Dimplex Australia to have the appliance checked by a qualified gas fitter.
Glen Dimplex Australia will arrange for a service call to be carried out on the unit. It will be checked and modified at the manufacturer’s expense.
If heating is required before testing can be carried out by a qualified gasfitter, please use other sources. DO NOT bring outdoor gas appliances indoors.
Please contact Glen Dimplex Service Department on 1300 014 389 between (Monday – Friday, 9am-5pm EST) or email email@example.com
For further information about the testing and modification of this heater, see the ESV Gas Safety Alert at https://www.esv.vic.gov.au/safety-alerts/gas-open-flued-gas-heaters/