PRA number
Published date
Product description
Solar inverter MS-30 with model numbers:
• GW5000-MS-30
• GW6000-MS-30
• GW8500-MS-30
• GW10K-MS-30
Model numbers are located on the side of the inverter.
Reasons the product is recalled
The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard.
The AC plug can be removed without the use of a tool and expose consumers to live terminals.
The hazards to consumers
There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals.
What consumers should do
Consumers must not attempt to remove the AC plug on the inverter.
Consumers should switch off the inverter at the
• “INVERTER A.C. ISOLATOR” switch (if there is one installed adjacent to the inverter) and
• “MAIN SWITCH (INVERTER SUPPLY)” on the switchboard.
Contact Goodwe Australia on MSG3support@goodwe.com or by phone on 0488 851 481 (9:00 am - 5:00 pm, Monday to Friday) to arrange for the permanent securement of the AC connector so it cannot be removed without a tool.
For more information visit Goodwe Australia's dedicated recall website: www.goodwerecall.com.au
Supplier
Traders who sold this product
The affected Goodwe inverters were sold between 13 May 2023 – 16 November 2023 via the following wholesalers:
• One Stop Warehouse
• MMEM Greentech
• Krannich Solar
• L&H (Sonepar Group)
• Marubeni
• Tradezone
• Supply Partners
• BayWa R.E.
• Sol Distribution
• Panasonic NZ
Where the product was sold
Dates available for sale
Recall advertisements and supporting documentation
Responsible regulator
Energy Safe (VIC) is the responsible regulator for this recall.
