Product description
11-speed bonded Hollowtech II road cranksets, suitable for certain Ultegra and Dura-Ace models.
Ultegra:
• FC-6800
• FC-R8000
Dura-Ace:
• FC-9000
• FC-R9100
• FC-R9100-P
Manufactured between 1 June 2012 – 30 June 2019. A 2-letter manufacturing code is stamped on the inside of the crank arm.
Please see attached list of affected part numbers and manufacturing codes.
See a list of details to help identify the product.
Reason the product is recalled
The bonded crank parts can separate and break, causing the crank arm to separate from the main crank arm-body.
The hazards to consumers
There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.
What consumers should do
Consumers should not use a bike with Shimano Ultegra or Dura-Ace cranksets until they check if theirs is an affected model. Instructions on how to check are on the Shimano website.
If you have an affected model, contact the nearest authorised Shimano dealer to arrange for the cranksets to be inspected. Any cranksets that fail the inspection process will be replaced free of charge.
For more information, consumers can contact Shimano on 1800 269 958 from 8:00am to 5:00pm AEST Monday to Friday, or online at https://bike.shimano.com/en‐AU/information/contact‐shimano.html
Details to help identify the product.
Supplier running the recall
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19944 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
