Moen Incorporated — Flo Smart Water Monitor lithium-ion battery backup (updated)

PRA number


Published date

Product description

Recall updated - 17 May 2024 - sale dates extended

An optional battery backup accessory for the Flo Smart Water Monitor and Shutoff. The product extends features in the event of a power disruption.
Only the battery backup is being recalled. The Flo Smart Water Monitor and Shutoff itself is not being recalled and can continue to be used.

Model number 920-001 is printed on the front sticker of the battery.


Label location of model number

Reasons the product is recalled

The battery can overheat and catch fire. 

The hazards to consumers

There is a risk of serious injury and/or damage to property if the backup battery overheats and catches fire. 

What consumers should do

Consumers should immediately unplug and stop using their recalled battery backup, and contact Moen for instructions to disable their battery backup before disposing of the unit.

Moen will provide a refund upon verification of proof of purchase/receipt, and confirmation that the battery backup has been disconnected. If you no longer have your product's proof of purchase/receipt, please contact Moen to be provided a refund.

The battery must be disposed of in accordance with your local requirements for disposing of lithium batteries. Do not throw the battery in the rubbish, home recycling, or recycling boxes found at retail and home improvement stores, as this is a fire hazard.

For further information, contact Moen by phone 02 8458 3035 or visit the website.

Traders who sold this product

Flo Smart Water Technologies Pty Ltd trading as Water Secure Co (this entity is not a related entity of Moen Incorporated or Flo Technologies)

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category