Product description
Recall updated: 24 July 2024 - revised traders list; updated supplier contact details; removed (3) affected models added on 8 July 2024.
Goodwe MS-30 solar inverters with model numbers:
- GW5000-MS-30
- GW6000-MS-30
- GW8500-MS-30
- GW10K-MS-30
Model numbers are located on the side of the inverter.
See a list of details to help identify the product.
Reason the product is recalled
The inverters have been supplied with an AC plug that does not comply with requirements of the relevant electrical safety standard.
The AC plug can be removed without the use of a tool and expose consumers to live terminals.
The hazards to consumers
There is a risk of serious injury or death from electric shock if consumers remove the AC plug and access the live terminals.
What consumers should do
Consumers must not attempt to remove the AC plug on the inverter.
Consumers should switch off the inverter at the:
- “INVERTER A.C. ISOLATOR” switch (if there is one installed adjacent to the inverter) and
- “MAIN SWITCH (INVERTER SUPPLY)” on the switchboard.
Contact the Goodwe Recall Team at support@goodwerecall.com.au or by phone on 1300 508 449 (8:00 am - 5:00 pm, Monday to Friday) to arrange for the permanent securement of the AC connector so it cannot be removed without a tool.
For more information visit Goodwe Australia's dedicated recall website: www.goodwerecall.com.au
Details to help identify the product.
Supplier running the recall
Who sold the product
The affected Goodwe inverters were sold between 13 May 2023 – 16 November 2023 via the following wholesalers:
- One Stop Warehouse
- MMEM Greentech
- Krannich Solar
- L&H (Sonepar Group)
- Marubeni
- Tradezone
- Supply Partners
- BayWa R.E.
- Panasonic NZ
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19986 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
