Product description
A4 Polo
MY2007-2009
Driver's airbag inflator
4 253 vehicles
Transporter
MY2008-2015
Driver's airbag inflator
13 717 vehicles
See a list of details to help identify the product
Reason the product is recalled
Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.
The hazards to consumers
In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.
What consumers should do
Owners of affected vehicles should contact their local Volkswagen dealership or Volkswagen's head office directly via the Volkswagen website or phone the toll-free Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday-Friday, 8.30am to 8pm (AEST)) to arrange for a replacement airbag inflator free of charge.
Consumers who are unsure whether they are affected can also use Volkswagen's VIN look-up tool on the Volkswagen website, contact Volkswagen on 1800 504 076 or contact their preferred Volkswagen dealer.
Alternatively, for Polo vehicles, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au
Consumer notifications will be prioritised based on vehicle age (oldest first) and location (areas with high humidity will be given priority). Volkswagen will contact consumers when their airbag is to be replaced. When Volkswagen contacts consumers to inform them that the recall of their vehicle has been initiated, owners should contact their local Volkswagen dealer to have the affected inflators replaced with new inflators using an alternative propellant. The repair work will be carried out at no cost and can take between 1-2 hours.
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Volkswagen dealers
Identifying product features
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2018/16912 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
