Ring LLC Video Doorbell - 2nd Generation

PRA number


Published date

Product description

Ring Video Doorbell - 2nd Generation
Ring Doorbell Satin Nickel – 8VR1SZ-SEN0
Ring Doorbell Venetian Bronze – 8VR1SZ-VEN0
Photograph of Ring Video Doorbell  - 2nd Generation

Reasons the product is recalled

If the incorrect screws are used to install the video doorbell to the mounting bracket, the screws can damage the lithium battery.

The hazards to consumers

If the lithium battery is damaged during installation, there is a risk of a fire or injury.

What consumers should do

Consumers with uninstalled Ring Video Doorbells (2nd Gen) subject to the Recall should visit Ring’s website to download a new user guide before installing their doorbell or contact Ring as indicated below for additional information. All known customers have been contacted by the manufacturer. In-app set-up instructions have also been updated.
Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at https://support.ring.com/hc/en-au/articles/360050949611. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1300 205 983 or 02 8294 9169.


Traders who sold this product

Bing Lee
Amazon Australia online
JB Hi-Fi
Harvey Norman
The Good Guys
eBay seller ringstoreau

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category