Reasons the product is recalled
An internal gas connection may not be adequately secured. This may cause an internal gas leak during operation which will stop the water heater operating.
Any subsequent attempts by consumers at re-lighting the burner in accordance with the instructions may result in a flame flash which presents a risk of injury.
The hazards to consumers
There is a risk of serious burn injury when a consumer attempts to re-light the product burner.
What consumers should do
Identify your water heater’s Model Code and Production Code from the data label on the left hand side panel of the product.
Visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home… or call Rinnai on 1300 364 559 to check if your water heater is affected and to arrange for an authorised service technician to conduct a free in-home safety check.
If the recalled water heater has stopped operating, consumers must not attempt to re-light the burner until the authorised technician has completed the required safety check. If the burner remains off, the product will be safe.
If the recalled water heater is operating normally, it can continue to be used until the technician attends the property.
It is important consumers register their details via the website for the free in-home check, even if their water heater is operating normally.
For further information, visit the website https://gasstoragecheck.rinnai.com.au/web/hotflogascheck-2023.nsf/Home… or call Rinnai on 1300 364 559.
Traders who sold this product
Samios Plumbing Supplies
The Good Guys Commercial