Rinnai Australia Pty Ltd — Rinnai Symmetry Inbuilt Gas Log Effect Space Heater

PRA number


Published date

Product description

Inbuilt gas log effect space heater

Models RDV3610ETR and RDV3611ETR

Made from 2010 onwards
Identifying features

Other identifying numbers

Gas approval number AGA 7638G, N10378

Reasons the product is recalled

A combination of rare operational circumstances may cause delayed ignition due to low gas pressure.

The hazards to consumers

This may cause the mesh-guard to separate from the front of the heater or the glass front to break, posing a risk of injury to the user.

What consumers should do

Consumers should not operate the heater until the service is performed.

Consumers should contact Rinnai at www.symmetryservice.com.au or call toll free on 1800 043 214 to make an appointment for an authorised service technician to provide a free in-home service to the appliance.


Rinnai Australia Pty Ltd

Traders who sold this product

Gas appliance retailers.

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Energy Safe (VIC) is the responsible regulator for this recall.

Product category

Is this page useful?