SolaX Power Aus Pty Ltd - LG S/A Gen2 ESS Batteries

PRA number

2022/19420

Published date

30 Mar 2022

Product description

LG S/A Gen2 ESS Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. The affected LG batteries were supplied either separately or installed in residential solar energy storage systems: SolaX’s X-cabinet, PowerStation and Opal Storage.

Identifying features

Affected LG batteries have model numbers LG S/A Gen2 1P (EM048063P3S4) and LG S/A Gen2 2P (EM048126P3S7). Each battery is marked with a serial number.

What are the defects?

The affected LG batteries may overheat and cause a fire.

What are the hazards?

If a battery overheats, it may cause a fire that can result in injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What should consumers do?

If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529. SolaX Power will help you find out if you have an affected battery.

If you have an affected LG battery, SolaX Power will help you switch off the unit until the maximum state of charge of your battery is reduced or the battery is replaced. This charge reduction is an interim measure that will reduce the risk of overheating.

All affected batteries will be replaced for free.

For more information, contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529.

For more information on the affected LG batteries, visit https://www.lgessbattery.com/au and click on "Battery Recall: Free Replacement Campaign".