PRA number
Published date
Product description
LG S/A Gen2 ESS Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels. The affected LG batteries were supplied either separately or installed in residential solar energy storage systems: SolaX’s X-cabinet, PowerStation and Opal Storage.
What are the defects?
The affected LG batteries may overheat and cause a fire.
What are the hazards?
If a battery overheats, it may cause a fire that can result in injury or death and/or damage to property. Incidents have occurred and caused damage to property.
What should consumers do?
If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529. SolaX Power will help you find out if you have an affected battery.
If you have an affected LG battery, SolaX Power will help you switch off the unit until the maximum state of charge of your battery is reduced or the battery is replaced. This charge reduction is an interim measure that will reduce the risk of overheating.
All affected batteries will be replaced for free.
For more information, contact SolaX Power by email at service@solaxpower.com or by telephone at 1300 476 529.
For more information on the affected LG batteries, visit https://www.lgessbattery.com/au and click on "Battery Recall: Free Replacement Campaign".
Supplier
Traders who sold this product
MS Corporation Pty Ltd, Solar Juice Pty Ltd and Supply Partners Pty Ltd
Where the product was sold
Dates available for sale
Recall advertisements and supporting documentation
Responsible regulator
Energy Safe (VIC) is the responsible regulator for this recall.