Product description
Additional advice from the ACCC dated 27 May 2024: On 17 May 2024, the ACCC accepted an enforceable undertaking from LG Energy Solution to take actions to protect consumers from risks posed by these recalled LG batteries. The commitments made by LGES extend to the batteries listed in this SolaX recall. Consumers should immediately shut down affected LG batteries until remedied, and should contact LGES or SolaX to register their contact details, if they have not already done so.
Additional advice from the ACCC dated 22 November 2023: The Assistant Treasurer has issued a Safety Warning Notice that contains information about the risks involved with the LG batteries affected by this recall and advises consumers to immediately shut down affected LG batteries until remedied.
This recall notice was updated in February 2023 with additional instructions and remedies for consumers.
LG S/A Gen2 Home Energy Storage System (ESS) Batteries are installed as part of a residential energy solar system, which allows owners to capture and store energy from solar panels. The affected LG batteries were supplied either separately or installed in residential solar energy storage systems SolaX’s X-cabinet, PowerStation and Opal Storage. These batteries are also recalled by LG Energy Solution Australia Pty Ltd. For more information on this recall, visit https://www.lgessbattery.com/au.
See a list of details to help identify the product
Reason the product is recalled
The affected LG batteries may overheat and catch on fire.
The hazards to consumers
If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.
What consumers should do
- If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by telephone at 1300 476 529 or by email to lgrecall@solaxpower.com.au. SolaX Power will help you find out if you have an affected battery.
- If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or SolaX Power for advice.
SolaX Power is also offering to reduce the maximum state of charge of the battery to 75% to reduce the risk of fire until the batteries are replaced. However, this charge reduction is only a short-term remedial measure.
All affected batteries will be replaced for free. Financial compensation will be provided to offset the electricity usage increase following switch-off or charge reduction of batteries.
For more information, contact SolaX Power at 1300 476 529 or email lgrecall@solaxpower.com.au.
Details to help identify the product
Supplier running the recall
Who sold the product
MS Corporation Pty Ltd, Solar Juice Pty Ltd and Supply Partners Pty Ltd
Identifying product features
Affected LG batteries have model numbers LG S/A Gen2 1P (EM048063P3S4) and LG S/A Gen2 2P (EM048126P3S7). Each battery is marked with a unique serial number, which can be used to identify affected batteries.
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2022/19420 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
