SolaX Power Aus Pty Ltd - LG S/A Gen2 Home Energy Storage System (ESS) Batteries

PRA number

2022/19420

Published date

30 Mar 2022

Product description

This recall notice was updated in February 2023 with additional instructions and remedies for consumers.

LG S/A Gen2 Home Energy Storage System (ESS) Batteries are installed as part of a residential energy solar system, which allows owners to capture and store energy from solar panels. The affected LG batteries were supplied either separately or installed in residential solar energy storage systems SolaX’s X-cabinet, PowerStation and Opal Storage. These batteries are also recalled by LG Energy Solution Australia Pty Ltd. For more information on this recall, visit https://www.lgessbattery.com/au.

Identifying features

Affected LG batteries have model numbers LG S/A Gen2 1P (EM048063P3S4) and LG S/A Gen2 2P (EM048126P3S7). Each battery is marked with a unique serial number, which can be used to identify affected batteries.

What are the defects?

The affected LG batteries may overheat and catch on fire.

What are the hazards?

If a battery overheats, it may catch on fire and cause injury or death and/or damage to property. Incidents have occurred and caused damage to property.

What should consumers do?

If you have LG S/A Gen2 ESS batteries or a SolaX X-Cabinet, Power Station or Opal Storage system containing LG S/A Gen2 ESS batteries, or if you are in doubt, immediately contact SolaX Power by telephone at 1300 476 529 or by email at service@solaxpower.com. SolaX Power will help you find out if you have an affected battery.
If your battery is affected, you should immediately switch off your battery storage system and keep it switched off to minimise the risk of fire. To switch off the battery storage systems safely, you should refer to the instructions for the battery storage system or contact the installer or SolaX Power for advice.

SolaX Power is also offering to reduce the maximum state of charge of the battery to 75% to reduce the risk of fire until the batteries are replaced. However, this charge reduction is only a short-term remedial measure.

All affected batteries will be replaced for free. Financial compensation will be provided to offset the electricity usage increase following switch-off or charge reduction of batteries.

For more information, contact SolaX Power at 1300 476 529 or email service@solaxpower.com.