The Laundress — The Laundress Fabric Conditioners

PRA number


Published date

Product description

The Laundress brand fabric conditioner products
Sold in various sizes and container styles

See attached product list

Bottles of The Laundress fabric conditioners showing the different labels
Identifying features

Reasons the product is recalled

The recalled products can contain a chemical impurity, ethylene oxide

The hazards to consumers

Ethylene oxide is a carcinogen. Consumers may be exposed to this chemical through inhalation during use of the product, or through skin exposure to residue on clothing. Direct long-term exposure may cause adverse health effects, including cancer.

What consumers should do

Consumers should immediately stop using the recalled fabric conditioners and contact The Laundress for instructions to receive a full refund. Consumers who have previously requested a refund for these products in response to The Laundress’ December 2022 recall and reimbursement program should not submit a new request.

Consumers who purchased the recalled products on or after January 2021 can request a refund using either a photo of the lot code with their initials and the date written in marker or a receipt, or if purchased through, consumers can submit their e-mail address for a refund. Consumers who purchased the recalled products before January 2021 should take a photo of the lot code with their initials and the date written in marker and contact The Laundress for a full refund of the purchase price, with receipt, or of the manufacturer’s suggested retail price, without receipt.

After requesting a refund, consumers should dispose of the product by closing the bottle tightly and placing it in household trash. Do not empty the product prior to disposal.

Traders who sold this product

Where the product was sold


Dates available for sale


Recall advertisements and supporting documentation

Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category

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