What are the defects?
What are the hazards?
What should consumers do?
Owners of affected vehicles are advised that the vehicle is under 'critical recall’. It is recommended that you stop driving the vehicle and immediately arrange for airbag replacement as the vehicle has a heightened risk of causing injury or death. The critical recall category applies to alpha airbags and also includes other airbags specified by Lexus.
Lexus will offer to arrange for your vehicle to either be towed to the place of replacement or for a mobile technician to be sent to the vehicle (or some similar arrangement), so that you do not have to drive the vehicle in order to receive a replacement airbag.
Owners of affected vehicles should contact their local Lexus Australia dealership or Lexus Australia head office directly via the website at https://www.lexus.com.au/contact to arrange for a replacement airbag inflator free of charge.
Consumers who are unsure whether they are affected can also use Lexus Australia VIN look-up tool https://www.lexus.com.au/owners/recalls or contact Lexus Customer Assistance Centre on 1800 023 009 or contact their preferred dealer.
Alternatively, consumers can use their registration plate number to check if their vehicle is affected by going to http://www.ismyairbagsafe.com.au
We also recommend you visit https://www.productsafety.gov.au/newsletter/subscribe to subscribe to receive updates about current and future recalls as they are published.
Further information for consumers is available at: https://www.productsafety.gov.au/recalls/compulsory-takata-airbag-recall.