Volkswagen Group Australia Pty Ltd — Volkswagen Eos MY2010-2014 and Crafter MY2006-2016

PRA number


Campaign number


Published date

Product description

Volkswagen Eos
Model Years 2010-2014
Supplied between 1 January 2009 and 1 January 2015
Front drivers side inflators
1 454 vehicles nationwide

Volkswagen Crafter
Model Years 2006-2016
Supplied between 30 June 2006 and 01 Jan 2017
Front driver's side inflators
2 210 vehicles nationwide
Front passenger's side inflators
1 423 vehicles nationwide

5 087 affected vehicles
Identifying features

Reasons the product is recalled

Airbag inflator: As it gets older, a combination of high temperatures and humidity can cause the airbag inflator propellant to degrade. If an affected vehicle is involved in a collision triggering the airbag, the metal inflator housing may explode/rupture under too much internal pressure.

The hazards to consumers

In the event that a defective airbag inflator ruptures, metal fragments may propel out through the airbag cushion towards the vehicle occupants causing serious injury or fatality.

What consumers should do

Volkswagen will be contacting affected consumers. Owners of affected vehicles can also contact the Volkswagen Recall Campaign Hotline on 1800 504 076 (Monday to Friday, 8.30am-8pm AEST) or visit to arrange for a replacement airbag inflator free of charge.

Consumers who are unsure whether they are affected can also use the Volkswagen VIN look-up/FAQ tool at…

Alternatively, consumers can use their registration plate number to check if their vehicle is affected by visiting:

We also recommend you visit to subscribe to receive updates about current and future recalls as they are published.

Further information for consumers is available at:

Traders who sold this product

Authorised Volkswagen Dealers

Where the product was sold


Responsible regulator

Australian Competition and Consumer Commission is the responsible regulator for this recall.

Product category