Reason the product is recalled
It has been identified that the antibiotic ceftriaxone can interfere with the way the measurement is made and may lead to incorrectly low blood glucose readings. Ceftriaxone is a broad-spectrum antibiotic used to treat a wide variety of common infections.
The hazards to consumers
If an incorrect blood glucose reading is shown it may pose a health hazard to the user.
What consumers should do
Consumers who are using the Accu-Chek Mobile meter and who are undergoing treatment with ceftriaxone are advised to seek advice from a health professional.
An alternative blood glucose monitoring system should be used for the duration of treatment with ceftriaxone at no charge.
If you have any questions, contact the company on 1800 251 816. Alternatively, you can speak to your diabetes nurse educator or other health professional.
An alternative blood glucose monitoring system should be used for the duration of treatment with ceftriaxone at no charge.
If you have any questions, contact the company on 1800 251 816. Alternatively, you can speak to your diabetes nurse educator or other health professional.
Details to help identify the product
Supplier running the recall
Roche Diabetes Care
Identifying product features
All Accu-Chek Mobile meters
Identifying numbers
Other identifying numbers
All Accu-Chek Mobile meters
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14084 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.