Product description
Apricus All-in-One Heat Pump hot water system.
Model number: APHP-R290-260
This only affects units manufactured in November 2024, and sold/installed between December 2024 and March 2025. See attached serial number list.
See a list of details to help identify the product
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Reason the product is recalled
A manufacturing batch flaw has led to storage units falling over when the tank experiences high internal pressure.
The hazards to consumers
Risk of serious injury or property damage if the tank reaches high internal pressure and falls over.
What consumers should do
- Consumers should check the serial number on their unit.
- If you have an affected serial number, Apricus Australia, will arrange for a full unit replacement, re-installation and removal of the old unit.
- Contact Apricus Australia by email warranty@apricus.com.au or call 1300 277 428 for further information or to verify your serial number.
Contact:
Apricus Australia
call: 1300 277 428
email: warranty@apricus.com.au
Details to help identify the product
Supplier running the recall
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20482 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
