Recall published

Topics

Industry, tools and machinery
Building materials and supplies

Product description

Dulux Aquanamel Semi Gloss Vivid White in 4L cans (SKU 53504912-4L)
Dulux Aquanamel Semi Gloss Ultra Deep Tone Base in 4L cans (SKU 53516101-4L)

Sold between 25 September 2018 and 19 October 2018 in Tasmania, Victoria & South Australia.

See a list of details to help identify the product

Affected can with thread

Reason the product is recalled

The cans may have a fine wire thread protruding from the top seam (see above photo).

The hazards to consumers

A person trying to pull a thread off with a bare hand may receive a minor cut.

What consumers should do

If there is no thread protruding at the top of the can, the product is not affected. If there is a protruding thread, the consumer should remove it wearing leather or lined thick rubber gloves, or by using a pair of pliers. Consumers should not try to remove the thread with a bare hand.

Alternatively, consumers can return the product to the place of purchase for a refund or replacement.

Consumers can call Dulux Help and Advice on 13 25 25, email dulux.customer.service@dulux.com.au or visit https://www.dulux.com.au/ for more information.

Details to help identify the product

Supplier running the recall

Dulux Australia

Who sold the product

Bunnings Warehouse
Inspirations Paint
Various independent hardware stores

Dates available for sale

-

Where the product was sold

South Australia
Tasmania
Victoria

Print supporting information

Recall advertisement.pdf 41.95 KB

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2018/17109 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.