Product description

HiNRG Natural & LPG Gas Heaters
Model Numbers: 175, 250 and 400
Part Numbers: 15800, 14800, 158001,148001,15801, 14801, 158011, 148011,15802, 14802, 158021, 148021

ICI Natural & LPG Gas Heaters
Model Numbers: 200 and 400
Part Numbers: 15258, 152581,15259, 152591

Viron eVo Natural & LPG Gas Heaters
Model Numbers: 250, 350 and 450
Part Numbers: 15250, 152501, 15251,152511, 15252,152521

Gas-fired (natural & LPG) water heaters specifically for use in swimming pools and spas.

See a list of details to help identify the product

Reason the product is recalled

Water or moisture may enter the ignition module causing it to fail.

This may result in overheating and sparking in the relays and lead to the plastic casing of the ignition module catching fire and/or create a 'false' call for heating, allowing the heater to operate when in the 'OFF' position, bridging the safety circuit and allowing the heater to operate with no water flow.

The hazards to consumers

If the ignition module fails and causes a fire, this may result in a serious injury or death to users or bystanders.

 

What consumers should do

Consumers should immediately stop using the heater and disconnect the unit from the power supply. Contact Fluidra Group Australia Pty Ltd to arrange for a qualified technician to repair the heater on site.

If consumers are using a Viron Connect Automation System in conjunction with the heater, it will require a temporary cable to be connected to the Viron Connect for the pool pump to operate. Contact Fluidra on the below details to arrange for this cable to be sent to you.

For further information, contact the Fluidra Product Recall Information Team by phone on 1300 852 501 (Monday to Friday, 9am - 7pm AEST), or email anz.productrecall@fluidra.com or visit the website at https://www.astralpool.com.au/ProductRecall

Details to help identify the product

Supplier running the recall

Who sold the product

Specialist pool builders, pool shops, distributors and mobile pool services

Dates available for sale

-

Where the product was sold

Nationally
International

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2021/18813 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Energy Safe Victoria - Gas Technical Regulators Committee (GTRC) if you have a question about the reason the product is recalled or the hazards to consumers.