Product description
This recall is an extension of a previous recall.
January 2016 recall: Affected batteries were supplied from June 2011 to September 2015 as a replacement battery for, or with, various models of Portégé, Satellite, Satellite Pro and Tecra laptops.
Extended recall: Affects batteries supplied from July 2013 to November 2016 as a replacement battery for, or with, Satellite models – additional batteries are affected.
January 2016 recall: Affected batteries were supplied from June 2011 to September 2015 as a replacement battery for, or with, various models of Portégé, Satellite, Satellite Pro and Tecra laptops.
Extended recall: Affects batteries supplied from July 2013 to November 2016 as a replacement battery for, or with, Satellite models – additional batteries are affected.
See a list of details to help identify the product
Reason the product is recalled
The affected batteries may overheat because of a short circuit.
The hazards to consumers
If batteries overheat, they can be a fire and burn hazard to consumers.
What consumers should do
This recall is an extension of a previous Toshiba laptop battery recall in January 2016.
Owners of Toshiba laptops should to go to the Toshiba website www.mytoshiba.com.au/support/announcements to download and run a software utility that will check if their battery is affected. If their laptop battery is affected, the consumer should register with Toshiba to receive a replacement battery pack.
Consumers can continue to use their computer in the meantime by removing the affected battery and using it on AC power only.
Users who previously checked and determined that their battery pack was not affected by the January 2016 recall should re-check their battery packs using the software available from the Toshiba website.
Details to help identify the product
Supplier running the recall
Toshiba Client Solutions ANZ Pty Limited
Who sold the product
Major electrical retailers and smaller resellers.
Identifying numbers
Other identifying numbers
Models and serial numbers can be checked using the software utility available from the Toshiba website (see below)
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15732 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
