Product description
CablePI is a device that detects an electrical fault known as a broken neutral and has been in use in Tasmania for almost five years.
See a list of details to help identify the product
Reason the product is recalled
In some circumstances, the device may overheat causing the outer case to distort and/or melt.
The hazards to consumers
The defect may cause smoke or ignite causing a fire.
What consumers should do
Consumers should immediately stop using any device with a serial number ending in 13. Tasmanian Networks Pty Ltd should be contacted on 1300 361 811 (between 9am to 5pm AEDST) to arrange the return of the device and a replacement.
Details to help identify the product
Supplier running the recall
Who sold the product
The device was distributed by Aurora Energy Pty Ltd ACN 082 464 622 (Tasmanian Networks Pty Ltd has now taken responsibility for CablePI (Wire Alert) devices)
Identifying product features
Serial number ending in 13 (refer to notice attached)
Identifying numbers
Other identifying numbers
Serial number ending in 13 (refer to notice attached)
Dates available for sale
-
Where the product was sold
Tasmania
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2015/14952 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
