Product description
Batteries for Canyon Spectral ON CF, Spectral ON CFR, and Torque ON CF performance e-bikes.
Affected battery part numbers:
- BT001 720Wh (Gen 1)
- BT002 900Wh (Gen 1)
- BT003 720Wh (Gen 2)
- BT004 900Wh (Gen 2)
Model years 2022-2024.
See a list of details to help identify the product
Reason the product is recalled
The battery housing may develop cracks or gaps, allowing water to leak into the compartment and the battery to short-circuit, which could cause it to catch fire.
The hazards to consumers
There is a risk of injury from burns if the battery short-circuits and catches fire.
What consumers should do
Stop using the bike immediately.
Contact Canyon to receive instructions on how to dispose the battery and arrange for a free replacement.
Contact
Canyon Bicycles GmbH
Phone: 1800 959 071 (between 9:00 am – 5:00 pm (AEDT) Monday – Friday)
or visit Canyon’s website.
Details to help identify the product
Supplier running the recall
Who sold the product
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20354 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
