Product description
11 models of Carrier-branded ductless hi-wall and cassette split heater/air-conditioners
The outdoor condensing units of these heaters/air conditioners are mounted to the exterior of the premises cooled and heated by the unit, and in some cases mounted directly onto the premises
Model Numbers and capacity details:
38SHV052P1 (5.0kW cool & 5.7kW heat)
38TSV067P1 (6.7kW cool & 8.0kW heat)
38QHF080 (8.0kW cool & 9.0kW heat)
38SHV071P1 (7.1kW cool & 8.4kW heat)
38SHV087P1 (8.7kW cool & 8.9kW heat)
38SHV105P1 (10.5kW cool & 11.2kW heat)
38TSV080P1 (7.6kW cool & 9.2kW heat)
38TSV110P1 (10.5kW cool & 12.3kW heat)
38TSV130P1 (12.5kW cool & 13.0kW heat)
38SHV135P1 (13.5kW cool & 16.0kW heat)
38SHV165P1 (16.5kW cool & 17.0kW heat)
The outdoor condensing units of these heaters/air conditioners are mounted to the exterior of the premises cooled and heated by the unit, and in some cases mounted directly onto the premises
Model Numbers and capacity details:
38SHV052P1 (5.0kW cool & 5.7kW heat)
38TSV067P1 (6.7kW cool & 8.0kW heat)
38QHF080 (8.0kW cool & 9.0kW heat)
38SHV071P1 (7.1kW cool & 8.4kW heat)
38SHV087P1 (8.7kW cool & 8.9kW heat)
38SHV105P1 (10.5kW cool & 11.2kW heat)
38TSV080P1 (7.6kW cool & 9.2kW heat)
38TSV110P1 (10.5kW cool & 12.3kW heat)
38TSV130P1 (12.5kW cool & 13.0kW heat)
38SHV135P1 (13.5kW cool & 16.0kW heat)
38SHV165P1 (16.5kW cool & 17.0kW heat)
See a list of details to help identify the product
Reason the product is recalled
The fan motor in the outdoor condensing unit may fail.
The hazards to consumers
If the fan motor in the outdoor condensing unit fails, a fire could result, which could cause property damage and/or personal injury.
What consumers should do
Consumers should stop using the units until a repair has been carried out.
Carrier, through its Australian distributor AHIC (Australia) Pty Ltd and local agents, will contact affected consumers and make arrangements to visit the consumer’s home and repair the unit. Owners of affected units may also contact AHIC (Australia) Pty Ltd directly using the contact details below to arrange for the repairs to be carried out.
For further information, phone 1800 959 554, email carrier.rework@ahi-carrier.com.au or visit www.carrierrework.com.au
Carrier, through its Australian distributor AHIC (Australia) Pty Ltd and local agents, will contact affected consumers and make arrangements to visit the consumer’s home and repair the unit. Owners of affected units may also contact AHIC (Australia) Pty Ltd directly using the contact details below to arrange for the repairs to be carried out.
For further information, phone 1800 959 554, email carrier.rework@ahi-carrier.com.au or visit www.carrierrework.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Carrier dealers
Identifying numbers
Other identifying numbers
See Product Description for model numbers and heating and cooling capacities of affected units
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17692 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
