Product description
Lithium-Ion rechargeable battery packs used with certain HP and Compaq notebook computers. The affected battery packs will have a label incorporating code starting with AO,LO,LI or GCand are for use in the HP Pavilion: dv1000, dv8000, and zd8000series, Compaq Presario: v2000 and v2400 series and HP Compaq:nc6110, nc6120, nc6140, nc6220, nc6230, nx6110, nx6120, nx4800, nx4820 and nx9600 notebook computers. The affected battery packs were sold world wide between December 2004 and July 2006 in HP notebook PCs and separately as options or spare parts.
See a list of details to help identify the product
Reason the product is recalled
There is a risk that under certain operating conditions, cell electrode material defects may create an internal short and cause the battery cell to overheat and, depending on state of charge, rupture the individual cell, emit smoke and melt or char the plastic case of the battery pack and/or notebook, posing a burn and fire hazard.
The hazards to consumers
Burn and fire.
What consumers should do
Hp has established a HP Battery Pack Replacement Program Website at www.hp.com/support/BatteryReplacement where consumers can confirm whether their battery pack is affected and/or obtain further information about the replacement program. Consumers may also call HP Customer Support to confirm whether their battery pack is affected and/or to obtain further information about the replacement program.
Details to help identify the product
Supplier running the recall
Hewlett-Packard Australia Pty Ltd
Identifying product features
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Identifying numbers
Other identifying numbers
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Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2008/10414 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
