Product description
DC Isolating Switch used in solar installations
See a list of details to help identify the product
Reason the product is recalled
Faulty contacts.
The hazards to consumers
Possible fire hazard.
What consumers should do
Shut down the system immediately by following the shut down procedure appearing on the label located in main switchboard or mounted near invertor. If you are unsure or cannot identify types of isolators you have, check operating manual or invoice. If you are still unsure contact the company who sold or installed the system for further advice.
You do not need a electrician to shut down the system, however you should seek assistance from a solar company if you are unsure of how to carry out the shutdown procedure safely.
Consumers should contact I Want Energy on 03 6234 7009 if they suspect they have this switch installed.
You do not need a electrician to shut down the system, however you should seek assistance from a solar company if you are unsure of how to carry out the shutdown procedure safely.
Consumers should contact I Want Energy on 03 6234 7009 if they suspect they have this switch installed.
Details to help identify the product
Supplier running the recall
Who sold the product
I Want Energy
Identifying product features
HGN4-32DC
Identifying numbers
Other identifying numbers
HGN4-32DC
Dates available for sale
-
Where the product was sold
Tasmania
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15384 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Electricity Standards and Safety (TAS) if you have a question about the reason the product is recalled or the hazards to consumers.