Product description
The affected product is the detachable wall plug portion of the AC power adapter supplied with Medela Swing, Medela Swing Maxi, Medela Swing Essentials, Medela Swing Premium and Medela Freestyle Breastpumps. The wall plug can be detached from the AC adapter, as shown in the attached photograph.
See a list of details to help identify the product
Reason the product is recalled
The detachable wall plug could split, exposing a live metallic contact.
The hazards to consumers
A live metallic contact in the wall plug creates a risk of electric shock.
What consumers should do
Consumers should stop using the affected adapters immediately.
If the wall plug splits while inserted into a wall outlet, do not attempt to remove it until power to that outlet has been switched off.
Consumers can check whether they have an affected wall plug by separating the detachable plug from the power supply and looking for a white dot or etched markings on the plug (see photographs). Plugs with a white dot or etched markings on the detachable wall plug are not affected by this recall. Only plugs with no white dot or etched markings are recalled and these unmarked plugs should be returned to Medela Australia.
Consumers with affected plugs can obtain a new wall plug by calling Medela Australia Customer Service on 1800 787 345 (9am to 5pm, Monday - Friday) or emailing Medela Customer Service at info@medela.com.au
Breastpumps may continue to be used with battery power only. The adapter, cord and breastpumps themselves are not affected by this issue.
If the wall plug splits while inserted into a wall outlet, do not attempt to remove it until power to that outlet has been switched off.
Consumers can check whether they have an affected wall plug by separating the detachable plug from the power supply and looking for a white dot or etched markings on the plug (see photographs). Plugs with a white dot or etched markings on the detachable wall plug are not affected by this recall. Only plugs with no white dot or etched markings are recalled and these unmarked plugs should be returned to Medela Australia.
Consumers with affected plugs can obtain a new wall plug by calling Medela Australia Customer Service on 1800 787 345 (9am to 5pm, Monday - Friday) or emailing Medela Customer Service at info@medela.com.au
Breastpumps may continue to be used with battery power only. The adapter, cord and breastpumps themselves are not affected by this issue.
Details to help identify the product
Supplier running the recall
Medela Australia Pty Ltd
Who sold the product
All products were sold nationally by Baby Bunting, Toys 'R' Us, Target, Chemist Warehouse and independent pharmacies and retailers. Baby Bunting and Toys 'R' Us were exclusive sellers of the Swing Essentials and Swing Premium products.
Identifying product features
Model and serial numbers for the AC power adapter can be found on the front of the adapter.
Model and serial numbers for the pumps can be found under the battery cover of the pump.
- AC Power Adapter Product Number 099.0273
- Swing Product Number 030.0040
- Swing Maxi Product Number 040.0011
- Swing Essentials Product Number 030.0053
- Swing Premium Product Number 030.0060
- Freestyle Product Number 042.0014
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15606 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Therapeutic Goods Administration if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
