Product description

Heat pump hot water system

Model: EG-215F

The model number can be found on the compliance plate on the right-hand side of the heat pump unit.

See a list of details to help identify the product.

Reason the product is recalled

In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings.

Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall.

The hazards to consumers

There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components.

What consumers should do

Do not attempt to access the control panel if it is located inside the heat pump unit.

Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit.

Contact Eco Alliance
installationsupport@ecoalliance.com.au
1300 082 596 9 am to 5 pm, Monday to Friday

Details to help identify the product.

Supplier running the recall

Who sold the product

Eco Alliance Pty Ltd

Identifying numbers

Electrical approval number

SGS-220155

Other identifying numbers

Model number: EG-215F

Dates available for sale

-

Where the product was sold

New South Wales
Victoria

Manufacturer country ID

China

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2024/20300 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.