Product description
Heat pump hot water system
Model: EG-215F
The model number can be found on the compliance plate on the right-hand side of the heat pump unit.
See a list of details to help identify the product.
Reason the product is recalled
In hot water systems where the control panel was installed inside the heat pump unit, you, or someone else may come into contact with live electrical parts, if you try to access the control panel to change the settings.
Hot water systems where the control panel and display box are installed outside the heat pump are not affected by this recall.
The hazards to consumers
There is a risk of serious injury or death from an electric shock if you open the heat pump unit and come into contact with live electrical components.
What consumers should do
Do not attempt to access the control panel if it is located inside the heat pump unit.
Register your heat pump with Eco Alliance by email to schedule an authorised technician to repair the unit.
Contact Eco Alliance
installationsupport@ecoalliance.com.au
1300 082 596 9 am to 5 pm, Monday to Friday
Details to help identify the product.
Supplier running the recall
Who sold the product
Eco Alliance Pty Ltd
Identifying numbers
Electrical approval number
Other identifying numbers
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2024/20300 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.