Product description
Ceramic glass cooktops with either 4 or 5 elements.
Manufactured between 1 June 2011 and 11 November 2015 and sold nationally from 1 June 2011.
Manufactured between 1 June 2011 and 11 November 2015 and sold nationally from 1 June 2011.
See a list of details to help identify the product
Reason the product is recalled
Accessible parts may not be effectively earthed.
The hazards to consumers
Spills around the control panel and dials can leak into the electrical components. This may cause an electric shock to the user that can result in severe injury or electrocution.
What consumers should do
Check the model and serial number on the back of your cooktop’s User Guide to determine whether your cooktop is recalled (as shown in the the picture 'How to identify the cooktop's model and serial number' attached above).
If your cooktop is recalled, contact Fisher & Paykel to book a free repair at 1300 023 350, (Mon-Fri 6am-7pm AEDT, Sat 7am-2pm AEDT) or via www.fisherpaykel.com.au. If you are in doubt or if you don’t have a User Guide, contact Fisher & Paykel to confirm whether your cooktop is recalled and to book a free repair for recalled cooktops.
If your cooktop is recalled and a spill on your cooktop has reached the control panel or dials, immediately turn off the power supply to the cooktop and do not use it until repaired.
If your cooktop is recalled, contact Fisher & Paykel to book a free repair at 1300 023 350, (Mon-Fri 6am-7pm AEDT, Sat 7am-2pm AEDT) or via www.fisherpaykel.com.au. If you are in doubt or if you don’t have a User Guide, contact Fisher & Paykel to confirm whether your cooktop is recalled and to book a free repair for recalled cooktops.
If your cooktop is recalled and a spill on your cooktop has reached the control panel or dials, immediately turn off the power supply to the cooktop and do not use it until repaired.
Details to help identify the product
Supplier running the recall
Who sold the product
Appliance retailers throughout the country.
Identifying product features
Affected model numbers start with CE604CB, CE604LB or CE905CB and serial numbers start with 1, 2, 3, 4, BK, BL, BU, BY, EF, EI and ES
Identifying numbers
Other identifying numbers
Affected model numbers start with CE604CB, CE604LB or CE905CB and serial numbers start with 1, 2, 3, 4, BK, BL, BU, BY, EF, EI and ES
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2015/15036 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of the Technical Regulator (SA) if you have a question about the reason the product is recalled or the hazards to consumers.