Product description

LCD display electric massage gun with four heads, featuring an ergonomic massage head that can provide a comfortable massage experience.

See a list of details to help identify the product

Reason the product is recalled

The massage adaptor insulation does not comply with the relevant mandatory electrical standard.

The hazards to consumers

Fire hazard and risk of electric shock.

What consumers should do

Consumers should cease using the product immediately. Groupon will contact affected consumers and instruct them to return their product to Groupon for a full refund.

To receive a refund, please visit https://www.groupon.com.au/customer_support#contact-us, and sign in to contact our Groupon Customer Services team. Select the topic “Goods Shipping and Returns” and then select “I want to return the item I received”, then click “No, I Still Need Help”. Contact us through the chat.

For more information, consumers can contact Groupon Customer Service on https://www.groupon.com.au/

Details to help identify the product

Supplier running the recall

Who sold the product

Groupon Australia Pty Ltd

Dates available for sale

-

Where the product was sold

Nationally
Online

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2019/18039 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.