Product description
LCD display electric massage gun with four heads, featuring an ergonomic massage head that can provide a comfortable massage experience.
See a list of details to help identify the product
Reason the product is recalled
The massage adaptor insulation does not comply with the relevant mandatory electrical standard.
The hazards to consumers
Fire hazard and risk of electric shock.
What consumers should do
Consumers should cease using the product immediately. Groupon will contact affected consumers and instruct them to return their product to Groupon for a full refund.
To receive a refund, please visit https://www.groupon.com.au/customer_support#contact-us, and sign in to contact our Groupon Customer Services team. Select the topic “Goods Shipping and Returns” and then select “I want to return the item I received”, then click “No, I Still Need Help”. Contact us through the chat.
For more information, consumers can contact Groupon Customer Service on https://www.groupon.com.au/
To receive a refund, please visit https://www.groupon.com.au/customer_support#contact-us, and sign in to contact our Groupon Customer Services team. Select the topic “Goods Shipping and Returns” and then select “I want to return the item I received”, then click “No, I Still Need Help”. Contact us through the chat.
For more information, consumers can contact Groupon Customer Service on https://www.groupon.com.au/
Details to help identify the product
Supplier running the recall
Who sold the product
Groupon Australia Pty Ltd
Dates available for sale
-
Where the product was sold
Nationally
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/18039 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.

Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.