Product description
Pre-fabricated, free standing far infrared saunas.
Includes a range of iHealth Saunas, Found–Space, Vortex branded 1–4 person saunas in Standard, Deluxe, Premium and Lite models.
See affected products list below for full list of brands and models.
See a list of details to help identify the product
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Reason the product is recalled
There are two parts within the heating system of the sauna that may catch fire.
1. Faulty heater elements, and/or
2. Ceramic electrical connectors that do not have sufficient ventilation
The hazards to consumers
There is a risk of serious injury, death and/or property damage if the sauna catches fire.
Fires with associated property damage have occurred.
What consumers should do
Consumers should stop using these products immediately.
For more information, please visit the Found-Space Recall webpage, https://foundspace.com.au/product-safety-recall/ or contact by email recall@foundspace.com.au
Important message from the ACCC to consumers: Electrical safety regulators are working with Found-Space on the proposed remedy. Consumers can access their rights under the Consumer Guarantees which may entitle them to a full refund or a replacement product that is free of defects. |
Details to help identify the product
Supplier running the recall
Who sold the product
iHealth Saunas, Found-Space, Spa World
Identifying product features
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19918 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
