Product description

Fitbit Ionic Smartwatch

Model and colour:

  • Ionic FB503CPBU - Slate Blue/Burnt Orange
  • Ionic FB503GYBK - Charcoal/Smoke Gray
  • Ionic FB503WTGY - Blue Gray/Silver Gray
  • Ionic FB503WTNV - Adidas edition, Ink Blue & Ice Gray/Silver Gray

Sold with a polyurethane band, and has a 1.4-inch colour LCD screen. The model number (FB503) is on the back of the device near where the band attaches. Fitbit is printed on the front of the Ionic Smartwatch.

See a list of details to help identify the product

Reason the product is recalled

The lithium-ion battery in the Fitbit Ionic Smartwatch can overheat.

The hazards to consumers

If the battery overheats while a user is wearing the device, it can pose a burn hazard.

What consumers should do

Consumers should stop using their Fitbit Ionic Smartwatch and visit https://help.fitbit.com/ionic for information on how to obtain a refund and to receive a discount code for 40% off certain products from the Fitbit store.

For further information, contact Fitbit by phone on 1300 998 704 or visit https://help.fitbit.com/ionic

Details to help identify the product

Who sold the product

Online and in electrical and electronic retailers

Dates available for sale

-

Where the product was sold

Nationally
Online

Print supporting information

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2022/19410 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.