Product description
Fitbit Sense and Fitbit Versa 3 smartwatches.
Model
Brand
See a list of details to help identify the product
Reason the product is recalled
The battery may overheat.
A firmware update was rolled out to affected Fitbit Sense and Fitbit Versa 3 devices, which Fitbit considers mitigates the risk of the battery overheating in those devices.
Consumers do not need to return their devices to receive the firmware update.
The hazards to consumers
An overheating battery could pose a risk of burns to a user.
What consumers should do
- Submit a request here to find out if your device is impacted.
- Check that your device has received this firmware update.
- This issue does not affect all Versa 3 and Sense devices. If your device is impacted by the issue, the new battery management system will be activated. If your device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before.
- You don’t need to return your device. Once the firmware update has been installed, you can continue using your device.
- You may be eligible for an appeasement from Fitbit. You can check your appeasement eligibility here.
Important message from the ACCC to consumers: |
Details to help identify the product
Supplier running the recall
Who sold the product
Amazon
Big W
Bing Lee
Bsr Group
Catch Of The Day
David Jones
DigiDirect
Digital Imaging Express
Emacity (Onsport)
Fitbit
Harvey Norman / Domayne / Joyce Mayne
JB HiFi
Kmart
LEG Group
Myer
Officeworks
Popink
Rebel
Retravision
Super Retail Group Services
Target
Telstra
The Good Guys
The Iconic
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20424 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
