Product description
Recall updated - 17 May 2024 - sale dates extended
An optional battery backup accessory for the Flo Smart Water Monitor and Shutoff. The product extends features in the event of a power disruption.
Only the battery backup is being recalled. The Flo Smart Water Monitor and Shutoff itself is not being recalled and can continue to be used.
Model number 920-001 is printed on the front sticker of the battery.
See a list of details to help identify the product
Reason the product is recalled
The battery can overheat and catch fire.
The hazards to consumers
There is a risk of serious injury and/or damage to property if the backup battery overheats and catches fire.
What consumers should do
Consumers should immediately unplug and stop using their recalled battery backup, and contact Moen for instructions to disable their battery backup before disposing of the unit.
Moen will provide a refund upon verification of proof of purchase/receipt, and confirmation that the battery backup has been disconnected. If you no longer have your product's proof of purchase/receipt, please contact Moen to be provided a refund.
The battery must be disposed of in accordance with your local requirements for disposing of lithium batteries. Do not throw the battery in the rubbish, home recycling, or recycling boxes found at retail and home improvement stores, as this is a fire hazard.
For further information, contact Moen by phone 02 8458 3035 or visit the website.
Details to help identify the product
Supplier running the recall
Who sold the product
Flo Smart Water Technologies Pty Ltd trading as Water Secure Co (this entity is not a related entity of Moen Incorporated or Flo Technologies)
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2023/19857 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
