Product description
Gas fireplaces
Models DF700 and DF960
Models DF700 and DF960
See a list of details to help identify the product
Reason the product is recalled
The air ramp redistributes some of the air flow through cut outs in the frame of the fireplace.
The hazards to consumers
The redistribution of heat can cause hot spots and a stain or discolouration on framing materials. This may result in slow combustion of surrounding materials and possible future fire. This increases the risk of serious injury or even death to users.
What consumers should do
Consumers are requested to do the following:
1) If you purchased a fireplace between 23 January 2020 and 31st August 2020, please contact Escea to check your serial number to see if you have an affected fireplace. The serial number can easily be found by looking under the batteries in the remote control.
2) If your fireplace is one of the affected fires, stop using the fireplace until Escea has arranged a technician to repair the fireplace.
For further information, contact Escea Australia Pty Ltd on 1800 460 832.
1) If you purchased a fireplace between 23 January 2020 and 31st August 2020, please contact Escea to check your serial number to see if you have an affected fireplace. The serial number can easily be found by looking under the batteries in the remote control.
2) If your fireplace is one of the affected fires, stop using the fireplace until Escea has arranged a technician to repair the fireplace.
For further information, contact Escea Australia Pty Ltd on 1800 460 832.
Details to help identify the product
Supplier running the recall
Who sold the product
Identifying product features
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2020/18571 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
