Important message from the ACCC to consumers
Consumers may exercise their rights to a remedy in accordance with the consumer guarantees, which may entitle them to a refund or replacement.
Product description
Google Pixel 4a smartphone.
Model
Pixel 4a
Brand
Google
See a list of details to help identify the product
Reason the product is recalled
An automatic firmware update to Android 13 was rolled out to Pixel 4a devices in Australia on 8 January 2025.
The firmware update provides new battery management features to mitigate the risk of overheating.
The hazards to consumers
An overheating battery could pose a risk of fire and/or burns to a user.
What consumers should do
- Check that your device has received this firmware update.
- Consumers can submit a request to find out if their device is impacted here.
- This issue does not affect all Pixel 4a devices; if a consumer’s device is not impacted by the issue, the firmware update will have no impact on battery management and the device will perform the same as before.
- Consumers may be eligible for an appeasement from Google. You can check your appeasement eligibility here.
Details to help identify the product
Supplier running the recall
Who sold the product
Google Australia Pty Ltd
Likewise Australia Pty Ltd
Telstra Limited
Optus Mobile Pty Ltd
TPG Telecom Limited
JB Hi-Fi Group Pty Ltd
Harvey Norman (individual franchises)
Officeworks Limited
Identifying numbers
Other identifying numbers
Model Number: G025N
Dates available for sale
-
Where the product was sold
Nationally
International
Online
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20412 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
