Product description
Greenridge herbal liquid medicines
See a list of details to help identify the product
Reason the product is recalled
The labels on these batches have been unintentionally swapped during the manufacturing process. Bottles containing Greenridge Gastrocalm Liquid have been incorrectly labelled as Greenridge Triplex Liquid, and bottles containing Greenridge Triplex Liquid have been incorrectly labelled as Greenridge Gastrocalm Liquid.
The hazards to consumers
It is unlikely that healthy consumers using these incorrectly labelled products will experience serious ill-health as a result of using them. People who are allergic to the daisy family of plants (Asteraceae / Compositae), to which Echinacea belongs, may experience allergy symptoms taking mislabelled Triplex.
What consumers should do
Consumers should:
•Discontinue use of batch 5972 of Greenridge Gastrocalm Liquid and batch 6797 of Greenridge Triplex Liquid
•Contact the customer service line of Integria Healthcare Australia Pty Ltd on 1300 654 336 to arrange to return the product and receive a replacement
•Discontinue use of batch 5972 of Greenridge Gastrocalm Liquid and batch 6797 of Greenridge Triplex Liquid
•Contact the customer service line of Integria Healthcare Australia Pty Ltd on 1300 654 336 to arrange to return the product and receive a replacement
Details to help identify the product
Supplier running the recall
Integria Healthcare Australia Pty Ltd
Who sold the product
Pharmacies and health food stores nationally
Identifying product features
Batch 5972 of Greenridge Gastrocalm Liquid, 200mL, expiry date 08/14, AUST L 78911
Batch 6797 of Greenridge Triplex Liquid, 200mL, expiry date 08/14,
AUST L 162892
Identifying numbers
Other identifying numbers
Batch 5972 of Greenridge Gastrocalm Liquid, 200mL, expiry date 08/14, AUST L 78911
Batch 6797 of Greenridge Triplex Liquid, 200mL, expiry date 08/14,
AUST L 162892
Batch 6797 of Greenridge Triplex Liquid, 200mL, expiry date 08/14,
AUST L 162892
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2012/13027 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
