Reason the product is recalled
Non-compliant construction. The product as constructed would not comply with the Australian electrical safety standard.
The hazards to consumers
Risk of electric shock.
What consumers should do
Consumers should:
• Immediately stop using the towel rail.
• Arrange an electrician to un-install the towel rail.
• Contact ozplaza.living to arrange for the towel rails to be collected and destroyed.
• All expenses will be covered by ozplaza.living.
Consumers can contact ozplaza.living via email cs@ozplaza-vic.com.au or on phone (03) 9376 0841 between 9am and 5pm, Monday to Friday except public holidays.
• Immediately stop using the towel rail.
• Arrange an electrician to un-install the towel rail.
• Contact ozplaza.living to arrange for the towel rails to be collected and destroyed.
• All expenses will be covered by ozplaza.living.
Consumers can contact ozplaza.living via email cs@ozplaza-vic.com.au or on phone (03) 9376 0841 between 9am and 5pm, Monday to Friday except public holidays.
Details to help identify the product
Supplier running the recall
Who sold the product
Ozplaza.Living
Identifying product features
Model: TW-SOLO-DC
220-240V 50/60Hz
16-22W IP55
Identifying numbers
Other identifying numbers
Model: TW-SOLO-DC
220-240V 50/60Hz
16-22W IP55
220-240V 50/60Hz
16-22W IP55
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14269 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
