Product description
Solid timber bookcase and glass-doored cabinets with movable shelves in various sizes and colours.
See a list of details to help identify the product
Reason the product is recalled
HEMNES bookcase and glass-door cabinet shelves can shrink and move in a dry indoor climate. This can result in shelves falling.
The hazards to consumers
Falling shelves and objects falling from shelves can cause serious injury. The defect has occurred and caused injuries to consumers.
What consumers should do
Check if you have the affected product. If you have the affected product, or are in doubt, contact IKEA. IKEA will provide shelf support pins for affected consumers and instructions on how to install the pins. For further information, please visit www.IKEA.com.au/recalls or contact IKEA via the following phone numbers:
ACT/NSW - 02 8020 6641
Qld/NT - 07 3380 6800
Vic/Tas - 03 8523 2154
SA - 08 8234 3333
WA - 08 8234 3944
Details to help identify the product
Supplier running the recall
Who sold the product
IKEA stores and online
Identifying product features
Affected products have product labels with the product name ‘HEMNES’ and date stamps ranging from 2010-04-01 to 2017-04-01. Product labels are located at the top and the bottom of the products.
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17773 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
