Product description
All 'INFINITY' and 'OLSENT' branded Infinity TPS (flat and flexible) and Orange Round low voltage electrical cables of all sizes, configurations and models that are polymeric insulated and PVC sheathed/insulated.
FAQs on this recall can be viewed here: https://www.accc.gov.au/update/infinity-cables-frequently-asked-questions
See a list of details to help identify the product
Reason the product is recalled
An issue has been identified with the insulation and sheathing PVC compound of the electrical cable that may lead to a reduction in the cable insulation integrity.
The hazards to consumers
There is potential for this product to cause a serious electrical shock.
What consumers should do
Infinity Cable Co Pty Ltd has ceased trading.
If you suspect any of these cables were installed in your premises, contact the responsible builder, electrical contractor or appliance installer to confirm whether Infinity cable was used.
Subsequent recalls for this cable are now in place, see the first tranche and second tranche recalls for more information.
Details to help identify the product
Supplier running the recall
Who sold the product
The electrical cable was sold at Masters Home Improvement (being administered by Woolworths Ltd) from April 2010 to August 2013. Please see the first tranche and second tranche recalls for information about additional traders who sold the product.
Identifying product features
All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under the 'INFINITY' brand name.
Identifying numbers
Other identifying numbers
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2013/13703 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.

Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.