Product description

All 'INFINITY' and 'OLSENT' branded Infinity TPS (flat and flexible) and Orange Round low voltage electrical cables of all sizes, configurations and models that are polymeric insulated and PVC sheathed/insulated.

FAQs on this recall can be viewed here: https://www.accc.gov.au/update/infinity-cables-frequently-asked-questions

See a list of details to help identify the product

Reason the product is recalled

An issue has been identified with the insulation and sheathing PVC compound of the electrical cable that may lead to a reduction in the cable insulation integrity.

The hazards to consumers

There is potential for this product to cause a serious electrical shock.

What consumers should do

Infinity Cable Co Pty Ltd has ceased trading.
If you suspect any of these cables were installed in your premises, contact the responsible builder, electrical contractor or appliance installer to confirm whether Infinity cable was used.
Subsequent recalls for this cable are now in place, see the first tranche and second tranche recalls for more information.

 

Details to help identify the product

Supplier running the recall

Infinity Cable Co Pty Ltd

Who sold the product

The electrical cable was sold at Masters Home Improvement (being administered by Woolworths Ltd) from April 2010 to August 2013. Please see the first tranche and second tranche recalls for information about additional traders who sold the product.

Identifying product features

All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under the 'INFINITY' brand name.

Identifying numbers

Other identifying numbers

All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under the 'INFINITY' brand name.

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2013/13703 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.