Product description
Plush alpaca toys handmade in Peru with alpaca fleece, sold in:
- Mini, Small, Medium, Large - all designs and batches.
- Excludes the XXL Alpacas (these do not use detachable eyes).
See a list of details to help identify the product
Reason the product is recalled
These products do not comply with the mandatory standard for toys for children up to and including 36 months of age.
The small plastic eyes may separate from the toy and become a choking hazard.
The hazards to consumers
There is a risk of serious injury or death from choking if the plastic eyes separate from the toy and small children swallow them.
What consumers should do
1. Stop using these products immediately and keep them out of reach of children.
2. Contact Inkari on support@inkari-alpaca.com to request a refund and for further assistance. Include the following information in your request:
- Name, contact details and delivery address
- Product title and size (e.g. "Large Sandstone", "Mini Limited Edition")
- Approx date of purchase and order number(s) if known
3. After you receive confirmation of the order number, safely destroy the product and provide a photo of the destroyed product to Inkari.
4. You will receive a full refund for the recalled items (including original shipping cost) after Inkari receives your proof of destruction.
Contact
Inkari
Call: 1800 993 363
Email support@inkari-alpaca.com
Details to help identify the product
Supplier running the recall
Who sold the product
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2025/20596 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
