Product description
Recall extended April 2019
Internal battery packs installed in some HP notebook computer models or purchased as an accessory or replacement for some HP notebook computer models. Potentially affected notebook computer models are listed below in Attachment 1: List of affected HP notebook computer models.
Many of these batteries are internal and not visible when looking at the laptop. Affected batteries can be identified by visiting the HP website at https://batteryprogram687.ext.hp.com/.
See a list of details to help identify the product
Reason the product is recalled
The affected batteries have the potential to overheat.
The hazards to consumers
Risk of fire and burn hazard.
What consumers should do
Check Attachment 1 below to see if your notebook computer could be affected. If yes, visit the HP Battery recall website at www.hp.com/go/batteryprogram2018 and follow the instructions to check whether your battery is affected.
If your battery is affected, immediately stop using the battery. HP will provide replacement battery services for each verified, affected battery, at no cost.
If you need further information, or are in doubt, call 13 10 47 (Monday to Friday 8.30 am to 5.30 PM AEST) or email via https://batteryprogram687.ext.hp.com/en-GB/Home/ContactEmail.
Note: Batteries affected by this recall should immediately be put into “Battery Safe Mode”. You may continue to use your notebook on “Battery Safety Mode”, by connecting the notebook to a HP power adaptor.
Details to help identify the product
Supplier running the recall
Who sold the product
Computer retailers
Identifying product features
The battery packs have a CT: code with embedded information that can be decoded by HP. The first characters of the unique number of a potentially affected battery will be: 6GAVV, 6EZPC, 6FDWN, 6EZZE, 6EZZF, 6EVXH, 6ETGL, 6FSRV, 6FWBF, 6FWBH or 6FSNF
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2018/16509 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
