Product description
Jacuzzi Hot Tubs — Jacuzzi J-200, J-300, J-400 and J-500 collection hot tubs
Model and serial numbers are engraved into a silver plate located in the equipment bay of the hot tub.
See a list of details to help identify the product
Reason the product is recalled
When the spa is in use, the temperature sensors can display the incorrect water temperature, with water being hotter than the set temperature (showing).
The hazards to consumers
The hotter water temperatures reached by the spa can cause heat stroke injuries and thermal burns.
What consumers should do
Consumers should immediately visit the Jacuzzi Spas recall webpage to identify if their spa is affected by the recall and for more details about the recall.
Affected consumers should contact Spa World Australia to schedule a free repair. Do not use your spa without first checking the temperature with an external thermometer before each use.
For further information, or additional advice, contact Spa World Australia by phone 1300 037 235 or email tempsensor@spaworld.com.au
Details to help identify the product
Supplier running the recall
Who sold the product
Spa World Australia
Pool and Spa World Tasmania
Dates available for sale
Where the product was sold
Manufacturer country ID
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2022/19690 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.