Product description
Lexus CT200h (ZWA10)
Model Year 2019
5 affected vehicles
Model Year 2019
5 affected vehicles
See a list of details to help identify the product
Reason the product is recalled
The gas struts that hold the back door open may be manufactured improperly, which may allow the gas charge to leak.
The hazards to consumers
If a sufficient amount of gas leaks while the back door is open, the gas struts may fail and pose a risk of injury.
What consumers should do
Owners of the involved vehicles will be contacted by mail, requesting the registered owner to make an appointment at their preferred Lexus dealer for rectification, free of charge.
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on
1800 023 009 (Monday to Friday, 8am-6pm AEST).
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on
1800 023 009 (Monday to Friday, 8am-6pm AEST).
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Lexus dealers
Identifying product features
Dates available for sale
-
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2019/17914 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Department of Infrastructure, Transport, Regional Development and Communications if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Find information on vehicle recalls and how to report a vehicle safety issue.
