Product description

Ceiling lights

See a list of details to help identify the product

Reason the product is recalled

IKEA has received customer reports of LOCK and HYBY ceiling lamp glass shades falling.

The hazards to consumers

If the ceiling lamp glass shades fall this may pose an impact or laceration hazard.

What consumers should do

Customers should immediately return uninstalled LOCK or HYBY ceiling lamps to any IKEA store for a full refund.

If LOCK or HYBY ceiling lights are already installed, customers should immediately contact IKEA Customer Service or visit www.IKEA.com.au/recalls for further information.

Customers should not remove the product themselves. Proof of purchase (receipt) is not required for a full refund or replacement.

Details to help identify the product

Supplier running the recall

Who sold the product

IKEA

Identifying product features

00055691, 00065204 – LOCK 10216373 – HYBY

Identifying numbers

Other identifying numbers

00055691, 00065204 – LOCK 10216373 – HYBY

Dates available for sale

-
-

Where the product was sold

New South Wales
Queensland
South Australia
Victoria
Western Australia
Australian Capital Territory

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2016/15196 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to the Office of Fair Trading (NSW) - Electrical Regulatory Authorities Council (ERAC) if you have a question about the reason the product is recalled or the hazards to consumers.