Reason the product is recalled
During operation of the pump control box, ineffective insulation of the internal water heating element may allow electrical current to transfer to the control box, water or wet parts.
The hazards to consumers
Electric shock may occur when in contact with the control box, water or wet parts.
What consumers should do
Consumers who have purchased this product will be contacted by email with instructions to arrange to receive a replacement heater which will be installed by a licensed electrician at the cost of Myhomehealthcare.
Details to help identify the product
Supplier running the recall
Myhomehealthcare
Who sold the product
Myhomehealthcare
Identifying product features
SAA121806EA
Identifying numbers
Other identifying numbers
SAA121806EA
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2014/14418 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.

Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
