Product description
Mercedes-Benz GLE
Model Years 2019-2020
993 affected vehicles
See a list of details to help identify the product
Reason the product is recalled
The drain hoses of the air conditioning system may not have been correctly installed and condensation may leak into the vehicle interior and cause malfunctions in different electrical components.
The hazards to consumers
Various electrical components may not function correctly and the risk of fire caused by a short circuit could increase. The automatic emergency call (eCall) may fail and it may not be possible to unlock and/or start the vehicle, or to activate engine limp-home mode. This would increase the risk of an accident causing injury or death to vehicle occupants or other road users.
What consumers should do
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Details to help identify the product
Supplier running the recall
Who sold the product
Authorised Mercedes-Benz dealerships
Identifying product features
Dates available for sale
Where the product was sold
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2021/19080 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Department of Infrastructure, Transport, Regional Development and Communications if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Find information on vehicle recalls and how to report a vehicle safety issue.
