Product description
AC power cord set for Microsoft Surface Pro and Pro 2, and for certain Surface Pro 3 sold on or before 15 July 2015.
Cordsets supplied with other Surface devices are not affected by this recall.
Cordsets supplied with other Surface devices are not affected by this recall.
See a list of details to help identify the product
Reason the product is recalled
The AC supply flexible cord of the cordset can fail at the entry to the appliance connector where it plugs into the power supply unit for the device, or at the entry to the power socket.
The hazards to consumers
Risk of electric shock and fire.
What consumers should do
* Stop using your AC power cordset immediately if you have a Surface Pro, Pro 2, or pre July 15, 2015, Pro 3. Switch off the power at the socket outlet and disconnect it.
* Discard the AC power cordset so it cannot be reused.
* To request a replacement AC power cordset or further information on this recall, contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website at www.surface.com/powercord or call 1300 956 757.
* Discard the AC power cordset so it cannot be reused.
* To request a replacement AC power cordset or further information on this recall, contact Microsoft Corporation at the Microsoft Surface Pro AC Power Cord Replacement Program website at www.surface.com/powercord or call 1300 956 757.
Details to help identify the product
Supplier running the recall
Who sold the product
The products were sold to consumers by Microsoft Store Online, JB Hi-Fi and Harvey Norman, and to commercial customers by Microsoft authorised device resellers, between February 2013 and July 2015.
• Surface Pro: 9th February 2013 - 15th March 2015
• Surface Pro 2: 22nd October 2013 - 15th March 2015
• Surface Pro 3: 20th June 2014 - 15th July 2015
• Surface Pro: 9th February 2013 - 15th March 2015
• Surface Pro 2: 22nd October 2013 - 15th March 2015
• Surface Pro 3: 20th June 2014 - 15th July 2015
Identifying product features
There are no identifying serial or bar code numbers on the AC power cords.
Identifying numbers
Other identifying numbers
There are no identifying serial or bar code numbers on the AC power cords.
Where the product was sold
Nationally
Responsible regulators
Regulators are established or appointed by government. They enforce regulations and rules.
Quote PRA number 2016/15155 when contacting a regulator about this recall.
Recall and remedy questions
Contact the Australian Competition and Consumer Commission if you have:
- a question about the remedy being offered to you by the business that is responsible for managing this recall, or
- concerns about the way the business is managing this recall.
Product questions
Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.
