Product description

KM 2312 - 60cm 3 burner gas cooktop
KM 2354 - 90cm 5 burner gas cooktop

See a list of details to help identify the product

Reason the product is recalled

An internal wire has been incorrectly routed and may short to earth through the metallic gas supply pipe, causing a penetration in the pipe.

The hazards to consumers

If the defect occurs, the appliance poses a fire hazard.

What consumers should do

We request that you cease using your cooktop immediately and switch it the power off at the wall socket. This may be located under the cooktop or in the adjoining cabinetry.

Please contact the Miele Team on our dedicated, toll-free helpline on 1800 332 542 between 9am – 5pm AEDT Monday to Friday.

If you need further information please e-mail priority.support@miele.com.au.

Details to help identify the product

Supplier running the recall

Who sold the product

Sold in specialist retailers nationally.

Identifying product features

KM 2312 G and KM 2354 G

Identifying numbers

Other identifying numbers

KM 2312 G and KM 2354 G

Dates available for sale

-

Where the product was sold

Nationally

Responsible regulators

Regulators are established or appointed by government. They enforce regulations and rules.

Quote PRA number 2015/14733 when contacting a regulator about this recall.

Recall and remedy questions

Contact the Australian Competition and Consumer Commission if you have:

  • a question about the remedy being offered to you by the business that is responsible for managing this recall, or
  • concerns about the way the business is managing this recall.

Product questions

Speak to Energy Safe Victoria if you have a question about the reason the product is recalled or the hazards to consumers.